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Frequently asked questions
Straight answers to the questions we hear most. Can’t find yours? Just ask.
About working with us
How do I start with Westcott Services?
Call us on 0433 940 886 or send a short enquiry. We will have a friendly, no-pressure chat about what you need, then arrange a time to meet. If you are ready, we prepare a Service Agreement together so you know exactly what to expect.
Which NDIS funding types do you work with?
We welcome participants who are self-managed, plan-managed or NDIA (agency) managed. Not sure which you are? Check your plan or ask us, and we will help you work it out.
Can I choose my support workers?
Yes. You have choice and control over who supports you. We match workers to your needs, interests and preferences, and you can tell us at any time if you would like a change.
What are your prices?
Our prices follow the current NDIS Pricing Arrangements and Price Limits. Everything is written clearly in your Service Agreement before support begins, so there are no surprises.
Where do you provide support?
We are based in Acacia Gardens and support participants across Western Sydney and surrounding areas. Contact us to check whether we can support you where you live.
How do you keep participants safe?
We follow the NDIS Code of Conduct and the NDIS Practice Standards. Our workers are required to hold a valid NDIS Worker Screening Check where their role needs it, and we manage incidents, risks and feedback through clear policies.
Can my family or support coordinator be involved?
Of course, if that is what you want. We are happy to work with family, carers, support coordinators, plan managers and other providers, with your consent.
What if I am not happy with something?
Tell us. We take feedback and complaints seriously and will respond fairly and promptly. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 at any time. See our Feedback & Complaints page.
Other things you might wonder
Do I need to be an NDIS participant?
Our supports are delivered under the NDIS. If you are not yet a participant, we can point you to how to apply through the National Disability Insurance Agency (NDIA) on 1800 800 110.
Can I change or stop my supports?
Yes. You can change or end your supports at any time, in line with the notice terms in your Service Agreement.
Can you support me at short notice?
We will always try. Availability depends on your needs and our rosters. Call us and we will see what we can do.
Do you provide interpreters or accessible information?
We can arrange information in plain language and Easy Read formats, and can use interpreters on request. The Translating and Interpreting Service is available on 131 450.
How is my privacy protected?
We handle your personal information in line with the Privacy Act and the NDIS rules. See our Privacy Policy for details.
Are you hiring?
We are always happy to hear from caring, reliable people. See our Careers page to register your interest.
Still have a question?
Call or email and a friendly member of our team will help.